Terms of Service.

01Who we are

TradeNOC is a brand of Medyabim Datacenter DOOEL, a company registered in Skopje, North Macedonia, tax number (EDB) 4080024624461. In these terms "we" and "TradeNOC" mean that company, and "you" means the person or business that holds the account.

By creating an account or placing an order you accept these terms, together with our Privacy Policy and Refund Policy.

02What you get

We rent you a virtual private server (VPS): a share of processor, memory and disk on our hardware, one IPv4 address, and full administrator (root) access.

The service is unmanaged. We look after the hardware, the network and the platform your server runs on. Everything inside your server is yours to run: the operating system, the software you install, its updates and its security.

The ready-made systems you can pick at checkout are provided as they are. Software inside them that comes from other companies or projects is covered by its own licence, and you are responsible for following it.

We may replace hardware or change the network as long as your server's specifications stay equal or better.

03Your account

You must be at least 18 years old and able to enter into a contract.

Give us accurate details and keep them up to date. Keep your passwords safe. You are responsible for everything done through your account and on your server, including by people you give access to.

04Ordering and setup

Your order becomes a contract when your payment is confirmed. Setup then starts automatically and your server is normally ready within a few minutes.

Setup times are our normal experience, not a guarantee. If we cannot deliver the server you paid for, see "Billing mistakes" in the Refund Policy.

05Prices and payment

Prices are in euros. Services are paid monthly, in advance, by card. Payments are processed by our bank with 3D Secure and charged in Macedonian denar (MKD) at the day's exchange rate; the amount is shown before you pay. There is no minimum term.

We issue a renewal invoice 7 days before each period ends. Taxes that the law requires us to charge are added where they apply.

If we change the price of a server you already have, we will tell you at least 30 days before the new price applies. You can cancel before then if you do not agree.

06Late payment

If an invoice is still unpaid 2 days after its due date, the server is suspended: it is switched off and unreachable, but its data is kept.

If the invoice is still unpaid 14 days after its due date, the server and all of its data are permanently deleted and the IP address is released. Deleted data cannot be recovered.

07Cancelling

You can cancel at any time from the client panel. Your server keeps running until the end of the period you have already paid for, then it is deleted together with its data.

Payments are not refundable. The details are in the Refund Policy.

08Your data and backups

What you put on your server belongs to you. We do not look at it unless that is needed to keep the service running, to deal with abuse, or because the law requires it.

We do not make backups of your server. Keeping copies of anything you cannot afford to lose is your responsibility.

When a service ends, for any reason, its data is deleted permanently.

09Acceptable use

You may not use the service for, or allow it to be used for:

• anything illegal in North Macedonia, in the country where the server is located, or in your own country
• spam or bulk unsolicited messages of any kind
• attacks on other systems: denial of service, port or vulnerability scanning without permission, brute forcing, breaking into accounts or networks
• malware, phishing pages, botnet control, or hosting stolen data or credentials
• content that infringes someone else's copyright or trademark
• child sexual abuse material or any content that sexualises minors
• open proxies, open mail relays, public Tor exit nodes, or anonymous resale of access that hides who is responsible
• cryptocurrency mining, or other workloads that keep the processor at full load for long periods
• faking the origin of traffic or using IP addresses that were not assigned to you

Processor, disk and network capacity is shared with other customers. If your usage harms others, we may limit it and ask you to move to a larger server.

Outgoing mail on port 25 is closed on every new server, to protect our IP addresses from blacklisting. Sending through ports 587 and 465 is not affected. If you need port 25, open a ticket and tell us what you will use it for; we open it for that server where the use is legitimate, and we may close it again if it is abused.

10Suspension and termination by us

We may suspend or end a service immediately, without refund, if you break these terms, if your server threatens the stability or reputation of our network, if a payment is reversed, or if a court or authority requires it.

Where it is safe and lawful to do so, we will tell you first and give you a chance to fix the problem.

We may also stop offering a service for any other reason with 30 days' notice. In that case only, we return the unused part of what you paid.

11Abuse reports

Reports about a server on our network can be sent to legal@tradenoc.com. We may pass a report to the customer concerned and act on it under these terms.

12Availability and support

We work to keep your server online and fast, but we do not promise uninterrupted service. Maintenance, hardware faults, attacks and problems at our suppliers can cause downtime.

Support is given through tickets in the client panel. It covers our infrastructure: the server being reachable, the network, the panel and billing. It does not cover installing, configuring or repairing software inside your server.

13IP addresses

IP addresses remain ours. You may use the address given to you for as long as the service is active. We may change it if we have a technical or legal reason and will give you notice when we can.

14Our liability

The service is provided as it is. To the extent the law allows, we are not liable for lost data, lost profit, lost business or any indirect loss.

Our total liability for any claim is limited to the amount you paid us for the affected service in the 12 months before the event.

Nothing in these terms removes liability that cannot be excluded by law.

15Your responsibility to us

If someone makes a claim against us because of what you did with the service or what you stored or published on it, you will cover the costs and damages that result.

16Changes to these terms

We may update these terms. For changes that matter, we will tell you by email or in the client panel at least 30 days before they apply. If you keep using the service after that, you accept the new terms. If you do not agree, you can cancel.

17Law and disputes

These terms are governed by the laws of North Macedonia. Disputes go to the competent courts in Skopje.

If you are a consumer, this does not take away protections that the law of the country you live in gives you and that cannot be waived.

18Language

These terms are written in English. Translations are provided for convenience. If a translation differs from the English text, the English text applies.

19Contact

Medyabim Datacenter DOOEL, Skopje, North Macedonia. Legal questions and notices: legal@tradenoc.com. Help with your service and everything else: open a ticket in the client panel or write to contact@tradenoc.com.