Privacy Policy.

01Who is responsible

Your personal data is handled by Medyabim Datacenter DOOEL, Skopje, North Macedonia, tax number (EDB) 4080024624461, which operates TradeNOC. For anything about your data, write to legal@tradenoc.com.

02What we collect

• Account details: your name, email address, and the billing details you enter, such as address, country, company name and phone number
• Orders and invoices: what you bought, when, for how much, and whether it was paid
• Support: the tickets and messages you send us
• Technical records: the IP address and time of your logins and orders, and the IP address we assigned to your server
• Network records: traffic volumes and connection metadata for your server, used to run the network and to detect abuse

We do not use advertising or analytics trackers, and we do not sell your data.

03Why we use it

• To provide the service you ordered and to bill you for it (performance of our contract with you)
• To answer your support requests (performance of our contract)
• To keep invoices and accounting records (legal obligation)
• To protect our network and customers from fraud and abuse (our legitimate interest)
• To send you service messages: invoices, payment reminders, maintenance and security notices (performance of our contract)

We do not send marketing emails unless you have asked for them.

04Payments

You enter your card details on our payment page. They are passed over an encrypted connection straight to our bank, which completes the payment with 3D Secure. We do not store your card number or security code, and they are never written to our logs. We keep only the result of the payment and a transaction reference.

05What is on your server

We do not access the contents of your server, except where this is technically necessary to run the service, to deal with an abuse report, or because the law requires it.

If you store other people's personal data on your server, you are responsible for it under the laws that apply to you.

06Who we share it with

• Our bank, to process your payment
• The data centre operators that host our hardware. They do not have access to your account data
• Our accountants and advisers, as far as they need it
• Courts and authorities, when we are legally required to

We do not share your data with anyone else.

07Where it is kept

Your account, billing and support data, and your servers, are kept on our systems in data centres in Europe. Our company is established in North Macedonia and our staff access the data from there.

08How long we keep it

• Account data: for as long as your account exists. You can ask us to close it
• Invoices and payment records: for as long as tax and accounting law requires, even after your account is closed
• Support tickets: for as long as your account exists
• Logs of emails we sent you: 90 days
• Server contents: deleted permanently when the service ends

09Cookies and fonts

The client panel uses only the cookies it needs to work: keeping you signed in and protecting forms. We set no advertising or tracking cookies.

Our website loads its fonts from Google Fonts. When your browser fetches them, Google receives your IP address.

10Your rights

You can ask us to:

• tell you what data we hold about you and give you a copy
• correct data that is wrong
• delete your data, where we are not required by law to keep it
• restrict or stop a particular use of your data
• give you your data in a format you can take elsewhere

Write to legal@tradenoc.com from the email address on your account. We answer within 30 days.

If you are not satisfied with our answer, you can complain to the Personal Data Protection Agency of North Macedonia, or to the data protection authority of the country you live in.

11Security

Connections to our website and panel are encrypted. Passwords are stored in hashed form. Access to customer data is limited to staff who need it. No system is perfectly secure; if a breach affects your data, we will tell you.

12Changes

If we change this policy in a way that matters, we will tell you by email or in the client panel before the change applies.

13Language

This policy is written in English. Translations are provided for convenience. If a translation differs from the English text, the English text applies.